FICTIONAL PRACTICE NOTES for "Can I do this Claude or ChatGPT workflow in Copilot?"
No real customer or employer information.

WORKFLOW I SAW (made up)
Every morning, an assistant reads the shared support inbox for the sample shop,
groups questions by topic, drafts replies, and adds a row to a tracking sheet.

EXPECTED CHECKS
Text drafting: works in Copilot Chat if you paste the questions.
Reading the inbox: needs a Microsoft 365 Copilot license or an agent your admin allows.
Adding sheet rows automatically: an action that changes a system. Keep it manual until IT confirms.