FICTIONAL PRACTICE NOTES for "Write a useful email that sounds like you" No real customer or employer information. FACTS - The sample order for Northwind Demo Co. is delayed. - The supplier has not confirmed a new ship date. - We can offer a call this week to talk it through. AUDIENCE: a client contact GOAL: tell them about the delay and offer a call STYLE EXAMPLE (made up) Hi Jo, quick one. The files are in. I'll check them today and come back to you tomorrow with anything that needs fixing. EXPECTED CHECKS No invented ship date. Missing details marked [NEEDS INPUT]. No "I hope this finds you well".